Cute Mosquito Stuffed Animal

Where are items located?

To ensure the most efficient delivery and to share our original designs with the global community, Cubforest operates with a strategic fulfillment model:

Most domestic orders are dispatched from our warehouse in Colorado, USA.

To ensure you can always get your favorite characters, if an item is out of stock in our US warehouse, we will ship your package directly from our Asia factory.

Regardless of the shipping location, every plush companion undergoes a rigorous quality inspection to meet our high standards before being sent to its new home.

All orders qualify for free standard shipping

All our packages are shipped via Standard Shipping as our default method. We strive to provide a balance of speed and safety for our original designs. If you require expedited shipping, please contact our customer service team in advance for a specialized quote.

Will I Be Charged With Customs And Taxes?

In most cases, our parcels pass through customs without VAT payable. However, for larger orders or under certain circumstances, we may need to provide additional information to customs and cooperate with the buyer to provide necessary paperwork. Please note that each destination country has different import tax thresholds on the value of goods before import tax is chargeable.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.

When will my package be shipped?

All orders are processed and shipped within 3-5 business days. Once your package is on its way, you will receive a Shipment Confirmation email containing your tracking information.

• Can't find the email? Please check your junk or spam folder. If it’s still missing, your email system may have filtered it—please Contact Us and we will provide your tracking details manually.

How long will delivery take?

While delivery times vary by shipping method and your specific location, our typical estimates are (Please note that these timeframes apply after the processing period):

• United States: 7-10 Business Days.

• International: Most orders are delivered within 1-3 weeks, depending on customs clearance and local postal efficiency.

• Delayed Packages: If your package hasn't arrived within the expected timeframe, please Contact Us so we can investigate its status with the carrier.

(Note: Estimated delivery windows may vary depending on customs clearance, local carrier operations, weather conditions, peak seasons, and other factors beyond our control.)

We do not ship to the following countries / regions:

· Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Cambodia, Georgia, India, Indonesia, Hong Kong, Iraq, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Mongolia, Nepal, Oman, Pakistan, Philippines, Sri Lanka, Tajikistan, Turkey, Turkmenistan, Uzbekistan, Vietnam, Yemen, American Samoa, Cook Island, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Island, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Albania, Bosnia and Herzegovina, Montenegro, Serbia, San Marino.

· All African Countries

· All South American Countries.

Can't find your country on our shipping list?
If you are located in one of the regions listed above but would still love to purchase our original plush creations:

Please contact our Customer Service team at: info@cubforest.net

We will be happy to review your request and provide a custom shipping quote and estimated delivery timeline specifically for your location.

Shipping Address Change Policy

At Cubforest, we work quickly to process your orders so your new plush companions can reach you as soon as possible. Because of this expedited process, we adhere to the following address change policy:

• The 24-Hour Guarantee Window: You are guaranteed the ability to change your shipping address within 24 hours of placing your order at no additional charge.

• After 24 Hours (Attempt Only): After this window, your order may already be with our fulfillment partners or carriers. We will try our best to intercept it, but success is not guaranteed.

• Post-Shipment Liability: Once a package has been picked up by the carrier (e.g., UPS, FedEx, or international postal services), changing the address is difficult and often incurs significant rerouting or interception fees.

  • Customer Responsibility: The buyer is responsible for all carrier-mandated fees associated with address corrections after shipment.

  • Failed Delivery: If a customer refuses to pay rerouting fees and the package is returned to us, the original shipping costs and return fees will be deducted from any final refund.

Changes to estimated delivery date.

We, or our delivery partner(s), will notify you of reasonable changes to the estimated delivery date where events outside of our or our delivery partner’s control delay or prevent delivery from taking place at the original estimated date and/or time. Delivery of the Products will take place when we deliver them to the address that you gave to us. If we cannot deliver your Products within 90 days, we will:

• let you know,
• cancel your order; and
• give you a refund.

If your country is not listed please email us info@cubforest.net and ask for shipping rate to your specific country.

if you need faster shipping service, please contact our customer service team in advance.

CONTACT US

Tel: +1 573-451-1047

Email: info@cubforest.net

ADD: 3550 Frontier Avenue Ste A2 Boulder CO 80301 US

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

In order to be eligible for a return/exchange, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

Generally, there are two reasons for return:

• If it is a product quality problem or transportation damage, we will provide free return and exchange services.
• If a customer returns an item simply because they do not like it, they are responsible for covering the shipping costs associated with the return or exchange.
• If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
• The reasons caused by the consumer include the following:
  • The customer personally thinks the product does not meet expectations.
  • The customer personally thinks the size is too small or too large.
  • The customer personally thinks the color does not meet expectations.
  • The customer wants to return the product for personal reasons, such as a change of mind or no longer needing the product.
  • The customer ordered the wrong item or the wrong quantity.
  • The customer did not read the product description thoroughly and was surprised by features or specifications.
  • The customer provided an incorrect shipping address, resulting in the order being undeliverable.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We are certain that you will adore your order when it arrives, but if you don't for any reason, please just drop us a quick line via our contact us page or just reply the shipping update emails and we will make it right.

ELIGIBLE FOR RETURNS/EXCHANGES.

Customers are entitled to a refund for returns in the following cases:

• The product is damaged due to quality problems or transportation
• The item has not been used and Cubforest 30-day return policy applies
  
• Any item not delivered within 90 days.

All of the above are eligible for a full refund and replacement. We bear all costs for the above issues and guarantee 100% return/refund or free replacement.

NOT ELIGIBLE FOR RETURN/EXCHANGE.

Certain types of items cannot be returned:

• Products that do not qualify for our 30-day return policy.
• Orders valued at $1,000 or more,
• Bespoke, custom or special ordered products to your specifications.
• Product not in original condition and packaging.
• We do not accept returns, cancellations, or exchanges for bulk orders of the same product ("bulk order": ten or more of the same product). If you are ordering a large quantity of items, we recommend that you purchase one item first to confirm it meets your needs. If you have any questions, please contact us at info@cubforest.net, and we will reply to you as soon as possible.

For items not eligible for return refunds, you will be responsible for your own return shipping costs. Shipping charges are non-refundable. 

ORDER CANCELLATION

Cancelling orders is only possible within 1days after order confirmation. After this time, we cannot provide a refund. (Sometimes, if the order hasn't been shipped, we may available to cancel your order, so please contact us if you haven't received the shipment confirmation.) 

If your order shows as already shipped, it cannot be canceled. If you insist on canceling the order, we will charge 30%-50% of the order amount as warehousing fees, order processing fees, and shipping costs. This fee will be deducted from your refund. This is because a series of costs are incurred as soon as the package is shipped. *Please carefully check your order before purchasing to ensure there are no errors.

RETURN POLICY

Our policy lasts 30 days. If 30 days have gone by since you have received your item according to your tracking number, unfortunately, we can’t offer you a refund or exchange. You must reach out with an inquiry within this time window to be eligible for a return or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

OUR RETURNS PROCESS

1. Read our return policy above to determine whether your order qualifies to be refunded/returned.
2. Submit an inquiry including your reason for return at info@cubforest.net.
3. We confirm the refund amount you qualify for depending on your reason for return and items in your order.
4. We provide the return address and shipment labelling instructions. If you do not follow our instructions, we cannot give you your refund.
5. You ship the item at your own cost. We do not cover the cost of return shipping or provide pre-paid labels. Please print out your order confirmation email and include it in the returning package.
6. Notify us via email that you have sent your return and provide us with your tracking number if applicable.
7. We will process your return within 3-5 business days of receiving your returned items.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 14 DAY COOLING OFF PERIOD

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cubforest.net.

CONTACT US

Tel: +1 573-451-1047

Email: info@cubforest.net

ADD: 3550 Frontier Avenue Ste A2 Boulder CO 80301 US

Every Cubforest plushie is generously stuffed with 100% premium 3D PP cotton. This advanced three-dimensional filling is the secret behind that dreamy, melt-into-it softness and perfect bounce-back that you.

To keep your plushie looking (and feeling) its absolute best:

Washing Tips:

• Hand or machine wash in cold to warm water(Max 40℃).
• If you’re using a machine, choose the gentle cycle — your plush deserves a spa day, not a spin battle.
• Pop it inside a launderable mesh bag or duvet cover to protect its fluff.
• Use mild, gentle detergents only.
• No tumble drying (it’s a big no-no for fluff integrity).
• Don’t mix with dark or colored fabrics.
• Air dry only — preferably under soft sunlight or shade.

Pro tip:
For the longest-lasting snuggles, hand wash in cold water. It helps preserve that cloud-like softness that makes every cuddle feel brand new.

Safety Guidelines:

• For the Little Ones: Because this specific friend has fluffy fur that may shed, it is not recommended for children under 12 months of age.
  
• Playtime Prep: Before the hugs begin, please ensure all packaging, tags, and plastic ties are completely removed.
  
• Regular Check-ups: Just like any friend, your plushie needs a little attention. Regularly inspect it for any signs of wear and tear.
  
• Certified Peace of Mind: Authorized and Certified for Peace of Mind: You can rest easy knowing that your Cubforest plush toys have undergone rigorous, comprehensive testing and certification, and meet international safety standards in North America, Saudi Arabia, Europe, and Australia.