A: All orders are processed and shipped within 3-5 business days. Once your package is on its way, you will receive a Shipment Confirmation email containing your tracking information.

While delivery times vary by shipping method and your specific location, our typical estimates are (Please note that these timeframes apply after the processing period):

United States: 5-7 Business Days.

International: Most orders are delivered within 1-3 weeks, depending on customs clearance and local postal efficiency.

Delayed Packages: If your package hasn't arrived within the expected timeframe, please Contact Us so we can investigate its status with the carrier.

(Note: Estimated delivery windows may vary depending on customs clearance, local carrier operations, weather conditions, peak seasons, and other factors beyond our control.)

At Cubforest, we work quickly to process your orders so your new plush companions can reach you as soon as possible. Because of this expedited process, we adhere to the following address change policy:

• The 24-Hour Guarantee Window: You are guaranteed the ability to change your shipping address within 24 hours of placing your order at no additional charge.
• After 24 Hours (Attempt Only): After this window, your order may already be with our fulfillment partners or carriers. We will try our best to intercept it, but success is not guaranteed.
• Post-Shipment Liability: Once a package has been picked up by the carrier (e.g., UPS, FedEx, or international postal services), changing the address is difficult and often incurs significant rerouting or interception fees.Customer Responsibility: The buyer is responsible for all carrier-mandated fees associated with address corrections after shipment.Failed Delivery: If a customer refuses to pay rerouting fees and the package is returned to us, the original shipping costs and return fees will be deducted from any final refund.

In most cases, our parcels pass through customs without VAT payable. However, for larger orders or under certain circumstances, we may need to provide additional information to customs and cooperate with the buyer to provide necessary paperwork. Please note that each destination country has different import tax thresholds on the value of goods before import tax is chargeable.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly. You may return an item within 30 days of receipt or request a full refund. For more details, you can browse: Returns & Refunds Policy