Cute Ladybug Stuffed Animal

Where are items located?

To ensure the most efficient delivery and to share our original designs with the global community, Cubforest operates with a strategic fulfillment model:

Most domestic orders are dispatched from our warehouse in Colorado, USA.

To ensure you can always get your favorite characters, if an item is out of stock in our US warehouse, we will ship your package directly from our Asia factory.

Regardless of the shipping location, every plush companion undergoes a rigorous quality inspection to meet our high standards before being sent to its new home.

All orders qualify for free standard shipping

All our packages are shipped via Standard Shipping as our default method. We strive to provide a balance of speed and safety for our original designs. If you require expedited shipping, please contact our customer service team in advance for a specialized quote.

Will I Be Charged With Customs And Taxes?

In most cases, our parcels pass through customs without VAT payable. However, for larger orders or under certain circumstances, we may need to provide additional information to customs and cooperate with the buyer to provide necessary paperwork. Please note that each destination country has different import tax thresholds on the value of goods before import tax is chargeable.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.

When will my package be shipped?

All orders are processed and shipped within 3-5 business days. Once your package is on its way, you will receive a Shipment Confirmation email containing your tracking information.

• Can't find the email? Please check your junk or spam folder. If it’s still missing, your email system may have filtered it—please Contact Us and we will provide your tracking details manually.

How long will delivery take?

While delivery times vary by shipping method and your specific location, our typical estimates are (Please note that these timeframes apply after the processing period):

• United States: 7-10 Business Days.

• International: Most orders are delivered within 1-3 weeks, depending on customs clearance and local postal efficiency.

• Delayed Packages: If your package hasn't arrived within the expected timeframe, please Contact Us so we can investigate its status with the carrier.

(Note: Estimated delivery windows may vary depending on customs clearance, local carrier operations, weather conditions, peak seasons, and other factors beyond our control.)

Countries / Regions We Currently Ship To

We currently ship to the following countries and regions:

North America & Arctic Region

Canada, Mexico, United States

South America

Argentina, Chile, Colombia

Europe

Austria, Belarus, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom

Asia

Afghanistan, Bangladesh, Cambodia, Hong Kong SAR, India, Indonesia, Japan, Kyrgyzstan, Laos, Macao SAR, Malaysia, Maldives, Mongolia, Myanmar (Burma), Pakistan, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam, Sri Lanka

Middle East

Oman, Qatar, Saudi Arabia, United Arab Emirates

Africa

Egypt, Morocco, South Africa

Oceania

Australia, New Zealand

Can’t Find Your Country / Region?

If your country or region is not listed above but you would still love to purchase our original plush creations, please contact our Customer Service team at: info@cubforest.net

We will be happy to review your request and provide a custom shipping quote and estimated delivery timeline for your location whenever possible.

Please note that shipping availability may change depending on carrier service coverage, customs restrictions, and local delivery conditions.

Shipping Address Change Policy

At Cubforest, we work quickly to process your orders so your new plush companions can reach you as soon as possible. Because of this expedited process, we adhere to the following address change policy:

• The 24-Hour Guarantee Window: You are guaranteed the ability to change your shipping address within 24 hours of placing your order at no additional charge.

• After 24 Hours (Attempt Only): After this window, your order may already be with our fulfillment partners or carriers. We will try our best to intercept it, but success is not guaranteed.

• Post-Shipment Liability: Once a package has been picked up by the carrier (e.g., UPS, FedEx, or international postal services), changing the address is difficult and often incurs significant rerouting or interception fees.

  • Customer Responsibility: The buyer is responsible for all carrier-mandated fees associated with address corrections after shipment.

  • Failed Delivery: For international orders, packages that cannot be delivered are often unable to be returned to our warehouse. Depending on the destination country and local carrier procedures, the package may be returned to customs, abandoned, or destroyed. If delivery fails because the customer refuses to pay rerouting fees, provide required information, complete customs clearance, pay applicable duties or taxes, or cooperate with the local carrier, the order may not be eligible for a refund.

Changes to estimated delivery date.

We, or our delivery partner(s), will notify you of reasonable changes to the estimated delivery date where events outside of our or our delivery partner’s control delay or prevent delivery from taking place at the original estimated date and/or time. Delivery of the Products will take place when we deliver them to the address that you gave to us. If we cannot deliver your Products within 90 days, we will:

• let you know,
• cancel your order; and
• give you a refund.

If your country is not listed please email us info@cubforest.net and ask for shipping rate to your specific country.

if you need faster shipping service, please contact our customer service team in advance.

CONTACT US

Tel: +1 573-451-1047

Email: info@cubforest.net

ADD: 3550 Frontier Avenue Ste A2 Boulder CO 80301 US

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

In order to be eligible for a return/exchange, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us immediately after receiving your order. We will evaluate the issue and, once approved, cover the applicable return shipping costs and arrange a replacement, exchange, or other appropriate resolution.

Customer-Initiated Returns

If you wish to return or exchange an item for personal reasons, you will be responsible for the return shipping costs. The exact cost will depend on the shipping carrier and service you choose.

Customer-initiated returns may include, but are not limited to, the following situations:

• For customer-initiated returns, the customer is responsible for the return shipping costs. The specific fee should be based on the express company you choose.
  
  • The customer personally thinks the product does not meet expectations.
  • The customer personally thinks the size is too small or too large.
  • The customer personally thinks the color does not meet expectations.
  • The customer wants to return the product for personal reasons, such as a change of mind or no longer needing the product.
  • The customer ordered the wrong item or the wrong quantity.
  • The customer did not read the product description thoroughly and was surprised by features or specifications.
  • The customer provided an incorrect shipping address, resulting in the order being undeliverable.
  • The customer provided an incorrect, incomplete, or undeliverable shipping address, resulting in delivery failure, return, or disposal of the package.
  • The customer failed to complete customs clearance, pay required duties or taxes, provide necessary import information, or contact the local carrier/customs office in time, resulting in delivery failure, return, delay, or disposal of the package.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We are certain that you will adore your order when it arrives, but if you don't for any reason, please just drop us a quick line via our contact us page or just reply the shipping update emails and we will make it right.

ELIGIBLE FOR RETURNS/EXCHANGES.

Customers are entitled to a refund for returns in the following cases:

• The product is damaged due to quality problems or transportation
  
• Any item not delivered within 90 days.

All of the above are eligible for a full refund and replacement. We bear all costs for the above issues and guarantee 100% return/refund or free replacement.

NOT ELIGIBLE FOR RETURN/EXCHANGE.

Certain types of items cannot be returned:

• Products that do not qualify for our 30-day return policy.
• Orders valued at $1,000 or more,
• Bespoke, custom or special ordered products to your specifications.
• Product not in original condition and packaging.
• We do not accept returns, cancellations, or exchanges for bulk orders of the same product ("bulk order": ten or more of the same product). If you are ordering a large quantity of items, we recommend that you purchase one item first to confirm it meets your needs. If you have any questions, please contact us at info@cubforest.net, and we will reply to you as soon as possible.
• The customer provided an incorrect, incomplete, or undeliverable shipping address, resulting in delivery failure, return, or disposal of the package.
• The customer failed to complete customs clearance, pay required duties or taxes, provide necessary import information, or contact the local carrier/customs office in time, resulting in delivery failure, return, delay, or disposal of the package.

Items that are not eligible for return, exchange, or refund are generally non-refundable. However, if we approve a return as a special exception, a 50% handling fee will be deducted from the refund amount, and the original shipping cost will also be deducted. The customer is responsible for all return shipping costs.

ORDER CANCELLATION

Orders may only be canceled within 1 day of order confirmation. After this time, we cannot provide a refund. (Sometimes, if the order hasn't been shipped, we may be able to cancel your order, so please contact us if you haven't received the shipment confirmation.) 

If your order shows as already shipped, it cannot be canceled. This is because a series of costs are incurred as soon as the package is shipped. *Please carefully check your order before purchasing to ensure there are no errors.

RETURN POLICY

Our policy lasts 30 days. If 30 days have gone by since you have received your item according to your tracking number, unfortunately, we can’t offer you a refund or exchange. You must reach out with an inquiry within this time window to be eligible for a return or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

OUR RETURNS PROCESS

1. Read our return policy above to determine whether your order qualifies to be refunded/returned.
2. Submit an inquiry including your reason for return at info@cubforest.net.
3. We will confirm the refund amount you qualify for depending on your reason for return and the items in your order.
4. We will provide the return address and shipment labeling instructions. Please note that, in most cases, returned products must be sent back to our factory in China for inspection. Once the returned item has been received and inspected, and no issues are found, we will process a full refund for you.
5. If you do not follow our return instructions, we cannot guarantee that your refund will be processed.
6. You ship the item at your own cost. We do not cover the cost of return shipping or provide pre-paid labels. Please print out your order confirmation email and include it in the returning package.
7. Notify us via email that you have sent your return and provide us with your tracking number if applicable.
8. We will process your return within 3–5 business days after receiving and inspecting your returned items.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 14 DAY COOLING OFF PERIOD

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cubforest.net.

CONTACT US

Tel: +1 573-451-1047

Email: info@cubforest.net

ADD: 3550 Frontier Avenue Ste A2 Boulder CO 80301 US

Every Cubforest plushie is generously stuffed with 100% premium 3D PP cotton. This advanced three-dimensional filling is the secret behind that dreamy, melt-into-it softness and perfect bounce-back that you.

To keep your plushie looking (and feeling) its absolute best:

Washing Tips:

• Hand-wash or machine-wash in cold or warm water using a gentle cycle (max. 40°C).
• If you’re using a machine, choose the gentle cycle — your plush deserves a spa day, not a spin battle.
• Pop it inside a launderable mesh bag or duvet cover to protect its fluff.
• Use mild, gentle detergents only.
• No tumble drying (it’s a big no-no for fluff integrity).
• Don’t mix with dark or colored fabrics.
• Air dry only — preferably under soft sunlight or shade.

Pro tip:
For the longest-lasting snuggles, hand wash in cold water. It helps preserve that cloud-like softness that makes every cuddle feel brand new.

Safety Guidelines:

• For the Little Ones: Because this specific friend has fluffy fur that may shed, it is not recommended for children under 12 months of age.
  
• Playtime Prep: Before the hugs begin, please ensure all packaging, tags, and plastic ties are completely removed.
  
• Regular Check-ups: Just like any friend, your plushie needs a little attention. Regularly inspect it for any signs of wear and tear.
  
• Certified Peace of Mind: Authorized and Certified for Peace of Mind: You can rest easy knowing that your Cubforest plush toys have undergone rigorous, comprehensive testing and certification, and meet international safety standards in North America, Saudi Arabia, Europe, and Australia.